Privacy Policy

1. Introduction

Medianode LLC ("Medianode," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our infrastructure hosting services.

Important: Medianode is an infrastructure provider. We do not access, monitor, or store your media content. This policy covers only the data we collect for service operation.

2. Information We Collect

2.1 Account Information

• Email address
• Username (chosen by you)
• Hashed password (we never store plaintext passwords)
• Account creation date

2.2 Billing Information

• Payment transaction IDs
• Subscription status and history
• Invoice records

We use third-party payment processors (Stripe, BTCPay Server). We do not store credit card numbers or cryptocurrency wallet addresses.

2.3 Technical Information

• IP addresses (for security and abuse prevention)
• Container configuration data
• Server resource usage metrics
• Support ticket communications

2.4 Information We Do NOT Collect

• Your media library contents
• Files stored on your connected storage
• Streaming activity or viewing history
• Personal media preferences

3. How We Use Your Information

We use your information to:

• Provide and maintain our Services
• Process payments and manage subscriptions
• Send service-related communications
• Provide customer support
• Detect and prevent abuse or fraud
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share data with:

• Payment Processors: To process transactions
• Infrastructure Providers: Server hosting (Hetzner, OVH)
• Law Enforcement: When required by valid legal process

5. Data Security

We implement appropriate security measures including:

• Encryption in transit (TLS/HTTPS)
• Encrypted password storage (bcrypt)
• Access controls and authentication
• Regular security audits

6. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we remove your personal data within 30 days, except for records required for legal compliance (e.g., billing records for tax purposes).

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request account and data deletion
• Export: Receive your data in a portable format

To exercise these rights, contact us at privacy@medianode.io

8. International Transfers

Our servers are located in the European Union (Germany) and may process data internationally. We ensure appropriate safeguards are in place for any data transfers.

9. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party analytics.

10. Children's Privacy

Our Services are not intended for users under 18 years of age. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our Services.

12. Contact

For questions about this Privacy Policy, contact us at: privacy@medianode.io